Frequently Asked Questions
Do you sell retail?
No. We only sell wholesale to approved Cassiani Couture retailers
I registered to become a customer but I cannot but I cannot access the site?
When you register to become a customer, we must first review and approve the account.
Then we will activate your login and password. This takes about 72 hours.
I cannot find prices on your website?
Once you register and your account is approved, we will e-mail a price list to you
Do you require a minimum order?
We do not require a minimum per order
How long will my orders take to be shipped?
All our outfits are made to order. As long as fabric is in stock, we will ship in 2-3 weeks
Do you offer a rush service?
We do offer a rush service providing fabrics are in stock for an additional $20.00 per outfit.
Overnight UPS shipping is additional.
How do you handle damages?
We will replace damaged goods, up to 10 days of shipping.
Damaged goods must be returned to us and we will issue a replacement upon approval
How do I know when my orders have been shipped?
Once we ship we can supply a UPS tracking number upon request
Do you make special orders?
We can make changes to most outfits only upon approval for additional charges. Price will depend on change and approval of Cassiani Couture designer
What sizes do Cassiani outfits come in?
Our outfits can be made in x-small (3-6 months), small (6-12 months), medium (12-18 months) and large (18-24 months).
We can make any outfit in x-large upon request for an additional $20.00
Do you have a return policy?
All our outfits are made to order; therefore we do not accept returns
What methods of payment do you accept?
We accept M/C, Visa or American Express